Welcome to Figmint Kitchen Sales Store’s FAQ page! We’ve compiled answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.

Product Questions

1. What types of products do you offer?
We specialize in beautiful, functional home essentials across these categories: Household Essentials, Kitchen & Dining, and Outdoor Living & Garden. Our products combine quality craftsmanship with affordable pricing to help you create your dream living space.
2. Are your products durable and high-quality?
Absolutely! We carefully curate all our products to ensure they meet our standards for both aesthetic appeal and practical functionality. We believe everyone deserves access to quality home essentials that stand the test of time.

Shipping & Delivery

1. Where do you ship?
We ship worldwide to most countries, though we’re currently unable to deliver to Asia and some remote territories. During checkout, our system will automatically confirm whether we can deliver to your location.
2. What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Faster delivery (10-15 business days) with full tracking through DHL or FedEx
– Free Shipping: Available on orders over $50, delivered in 15-25 business days via EMS
3. How long does order processing take?
We process all orders within 1-2 business days before shipment. You’ll receive a confirmation email once your order is on its way!
4. Can I track my order?
Yes! All Standard Shipping orders include tracking information. For Free Shipping orders, tracking may be available depending on your location. You’ll receive tracking details via email once your order ships.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in their original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll gladly cover return shipping expenses.
3. How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it appears in your account depends on your payment provider’s policies.

Payment & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your personal and payment information. We never store your complete payment details on our servers.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Contact & Support

1. How can I contact customer service?
Our dedicated team is happy to help! Email us at [email protected], and we’ll respond within 24 hours during business days.
2. What are your customer service hours?
Our team is available Monday-Friday, 9:00 AM – 5:00 PM CST. We strive to respond to all inquiries within one business day.
Still have questions? We’re here to help! Contact our friendly customer service team at [email protected]. Your satisfaction is our top priority from click to doorstep.

Thank you for trusting Figmint to deliver quality and affordability to your home!