Shipping Information

At Figmint Kitchen Sales Store, we strive to process and ship your orders quickly so you can start enjoying your premium household, kitchen, and outdoor living products as soon as possible.

Order Processing Time

All orders are processed within 1-2 business days after placement (excluding weekends and holidays).

Shipping Methods & Timeframes

Shipping Method Carrier Delivery Time Cost
Standard Shipping DHL or FedEx 10-15 business days after shipment $12.95
Free Shipping EMS 15-25 business days after shipment Free on orders over $50

Please note: Delivery times are estimates and may vary due to factors beyond our control, including customs processing times for international orders.

International Shipping

We ship worldwide, excluding Asia and some remote territories. International customers are responsible for any customs fees, taxes, or import duties imposed by their country.

Returns & Exchanges Policy

We stand behind the quality of our carefully curated Household Essentials, Kitchen & Dining, and Outdoor Living & Garden products. If you’re not completely satisfied with your purchase, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order.

Condition of Returned Items

All returned items must be in original condition: unused, unwashed, with all original tags attached, and in the original packaging.

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you wish to return or exchange
  3. Explain the reason for your return or exchange
  4. Our team will email you a Return Authorization Number and shipping instructions
  5. Package the item(s) securely with the original packaging and include the Return Authorization Number on the outside of the package
  6. Ship the package to our returns center at:

    Figmint Kitchen Sales Store – Returns
    3672 Flinderation Road
    Chicago, US 60605

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Figmint Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name]
Product SKU: [Product SKU if available]
Reason for [return/exchange]: [Please provide details]

I have reviewed the returns policy and confirm that the item is in its original condition with all tags and packaging.

Please provide instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once the refund has been processed
  • Please allow additional time for your bank or credit card company to process and post the refund to your account

Shipping Costs for Returns

Return Reason Shipping Cost Responsibility
Defective or damaged item We cover return shipping costs
Incorrect item shipped We cover return shipping costs
Change of mind Customer responsible for return shipping

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Opened food storage containers
  • Used kitchen utensils with signs of wear
  • Opened packages of disposable items
  • Personal care items
  • Products without original packaging
  • Items damaged due to misuse or normal wear and tear

Exchanges

We happily exchange items for a different size or color, subject to availability. If the item you want is not available, we will process a refund instead.

International Returns

For our international customers (excluding Asia and some remote territories):

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Important Note: We recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without proof of delivery.

Questions?

Our friendly customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for shopping with Figmint Kitchen Sales Store, where your satisfaction is our priority!

Last Updated: [Insert Date]